These terms and conditions apply to all shared party events (“Event”) hosted by Smart Christmas Parties, a trading name of Smart (Group) Limited (Company No: 03683916) (“we”, “us” or “our”).
Any references to “you”, “your” or “party organiser” shall be taken as references to those who book Events with us.
Please ensure you read these terms and conditions carefully and check the details of your booking.
All published ticket prices are shown both exclusive and inclusive of VAT. Any price shown to be inclusive of VAT is calculated at the rate of 20%, and is subject to change should the prevailing VAT rate change.
A provisional booking will be held for 10 days (including weekends), within which time the booking details (including the name of the party organiser) and deposit must be received by us, or the provisional booking will be automatically released.
A booking will only be accepted and confirmed by us on receipt of the applicable deposit, as stated on the proforma invoice. Receipt of said deposit by us constitutes acceptance of your booking. These terms and conditions will become binding on you and us upon our confirmation of receipt of your deposit.
By paying the deposit you understand that you are contracted to the number of tickets booked, and confirm that the balance due for the number of tickets booked will be paid, irrespective of the final numbers of guests attending. Any reduction in the number of tickets will be subject to cancellation fees as outlined in clause 2.
If guest numbers should increase following the initial booking, we will try to accommodate additional guests added to the booking, but this will be subject to availability of extra tickets and at our discretion.
Any changes made to a confirmed booking by you or your guests may only be made with the permission of the party organiser.
The final balance must be received by us at least 8 weeks prior to the Event. Non-payment of the final balance by the date due may result in cancellation of the booking, the forfeiture of any deposit paid and cancellation charges in accordance with clause 2. We regret that we are unable to make any changes to your booking, menu choices or drinks pre-order on the day of the Event.
Deposits are non-refundable and non-transferable in any circumstance.
Cancellations of all or part of the booking can only be made by the party organiser and must be made in writing, either by email or post. We cannot accept cancellations over the telephone.
Any full or partial cancellations made within 56 days are liable for 100% cancellation charges regardless of whether we are in receipt of funds or not.
Cancellation charges and refunds will be calculated as follows:
We may cancel a booking, or alternatively, arrange for the booking to be transferred to another Event if we deem that the date of the Event booked is no longer viable. In the event that the booking cannot be transferred to another Event, we will refund all payments made in relation to the booking.
There is a set menu for each Event, with a vegetarian option also advertised. An alternative special dietary menu for all other dietary requirements is available upon request. A surcharge may apply for kosher meals as these have to be purchased from an external supplier.
Menu choices, plus details of any special dietary requirements (including vegetarian) must be received no later than 10 days prior to your party date. If menu choices / special dietary requirements are not provided before this time, the set menu will be served. We cannot guarantee that changes to menu choices or special dietary requirements can be accommodated after this deadline, but will endeavour to accommodate any late menu requests where reasonably possible.
The party organiser is responsible for informing us of any specific dietary requirements (including vegetarian) or allergies. Any and all of the products on the set menu may contain nut derivatives and other allergic reaction causing products. We, therefore, accept no responsibility whatsoever for any and all allergic reactions howsoever caused. It is the party organiser’s sole responsibility to check whether the guests have any allergies, to inform us if this is the case and to make alternative dietary arrangements.
We reserve the right to make changes to the advertised menu in the event of shortages in the supply of particular items, and will endeavour to ensure any substitutions are to an equivalent standard or better.
All drink and upgrade prices are shown inclusive of VAT which is calculated at the rate of 20%, and are subject to change should the VAT rate change.
When pre-ordering drinks, drink vouchers, drink packages, or any other party upgrade, full payment must be received at least two weeks prior to the Event. We will make every effort to accommodate any orders placed after this time, but cannot guarantee this will be possible.
Should you wish to order the unlimited drinks wristband, these must be purchased for all guests in your booking. Our spirit add-on voucher can only be bought in conjunction with the unlimited drinks wristband, but the spirit add-on voucher does not need to be purchased for the entire party booking.
Unlimited drinks packages, drinks vouchers and spirit add-on voucher cannot be purchased at an Event.
Any drinks vouchers purchased are non-refundable after the Event, cannot be exchanged for cash at the Event, and are only valid for the year as stated on the drinks voucher.
At an Event, should you have any queries or issues regarding your drinks pre-order, this must be brought to the attention of a member of our staff at the Event, as any issues not raised on the evening cannot be dealt with after the Event. We advise you take your beverage invoice as proof of purchase on the evening.
We operate a strict alcohol policy and will not serve alcohol to anyone under the age of 18. We reserve the right to request to see an official form of identification for anyone we believe to be under the age of 18. If no identification is provided, we reserve the right to remove said person from the premises if we believe they are consuming alcohol.
You or your guests may not, under any circumstances, bring your own beverages to the Event.
It is against our licence to allow alcoholic beverages to be taken off the premises.
We will not be liable or responsible nor accept any liability for any failure to perform, or delay in performance of, any of our obligations under this agreement if such failure or delay is caused by an act or event beyond our reasonable control including but not limited to civil war, riot, revolution, act(s) of terrorism, sabotage, storm, earthquake, flood, fire, explosion, lockouts, power failure, industrial disputes or strikes, act(s) of government or local authority, loss of liquor licence, adverse weather conditions or by any other cause not within our reasonable control.
We will make all reasonable endeavours to honour commitments but reserve the right to amend or alter all or part of the Event package (as described on our website or in our Event brochure) to at least an equivalent standard.
While we have taken all reasonable steps to ensure that the information contained in our Event brochure, on our website and within all advertisements is accurate, we reserve the right, without accepting any liability, to amend or alter all or part of the package in the event of an error or omission. The images of the Events contained in our Event brochure are for illustrative purposes only.
We reserve the right to refuse admission, and/or to remove from an Event, any person due to that person:
If you wish to contact us in writing, make any complaints, or if any clause in these terms and conditions requires you to give us notice in writing you can send this to us by e-mail, by hand, or by pre-paid post to Smart (Group) Limited, 30 Maiden Lane, Covent Garden, London WC2E 7JS or alternatively at email@example.com. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by pre-paid post to the address you provide to us when you make the booking for the Event.
All guests attending the Event, and any organisation said guest may be attending with, will be liable for any loss or damage to our property (including items hired by us) or injury to any person (including our staff) arising from their conduct at an Event, and once these terms and conditions become binding pursuant to clause 1, you shall indemnify us against any such loss or liability.
We do not accept any responsibility for loss or damage to any vehicles whilst on our premises.
We shall not be liable to you or any third party in:
We may transfer our rights and obligations under these terms and conditions to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms and conditions.
This contract is between you and us, no other person shall have the right to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These terms and conditions and any contract between you and us are governed by English Law and shall be governed and interpreted in accordance with the law of England and Wales. In the unlikely event of a dispute (including non-contractual disputes and claims), the parties shall submit to the exclusive jurisdiction of the courts of England and Wales.
Dates and timings published are subject to licensing approval.
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