Terms and Conditions

 

TERMS AND CONDITIONS FOR SHARED PARTY EVENTS

These terms and conditions apply to all shared party events (“Event”) hosted by Smart Christmas Parties, a trading name of Smart (Group) Limited (Company No: 03683916) (“we”, “us” or “our”).

Any references to “you”, “your” or “party organiser” shall be taken as references to those who book Events with us.

Please ensure you read these terms and conditions carefully and check the details of your booking.

1. Booking Terms

All published ticket prices are shown both exclusive and inclusive of VAT. Any price shown to be inclusive of VAT is calculated at the rate of 20%, and is subject to change should the prevailing VAT rate change.

A provisional booking will be held for 10 days (including weekends), within which time the booking details (including the name of the party organiser) and deposit must be received by us, or the provisional booking will be automatically released.

A booking will only be accepted and confirmed by us on receipt of the applicable deposit, as stated on the proforma invoice. Receipt of said deposit by us constitutes acceptance of your booking. These terms and conditions will become binding on you and us upon our confirmation of receipt of your deposit.

By paying the deposit you understand that you are contracted to the number of tickets booked, and confirm that the balance due for the number of tickets booked will be paid, irrespective of the final numbers of guests attending. Any reduction in the number of tickets will be subject to cancellation fees as outlined in clause 2.

If guest numbers should increase following the initial booking, we will try to accommodate additional guests added to the booking, but this will be subject to availability of extra tickets and at our discretion.

Any changes made to a confirmed booking by you or your guests may only be made with the permission of the party organiser.

The final balance must be received by us at least 8 weeks prior to the Event. Non-payment of the final balance by the date due may result in cancellation of the booking, the forfeiture of any deposit paid and cancellation charges in accordance with clause 2. We regret that we are unable to make any changes to your booking, menu choices or drinks pre-order on the day of the Event.

2. Booking Cancellation and Refunds

Deposits are non-refundable and non-transferable in any circumstance.

Cancellations of all or part of the booking can only be made by the party organiser and must be made in writing, either by email or post. We cannot accept cancellations over the telephone.

Any full or partial cancellations made within 56 days are liable for 100% cancellation charges regardless of whether we are in receipt of funds or not.

Cancellation charges and refunds will be calculated as follows:

  • If the booking is cancelled more than 56 days prior to your Event date, we will refund 100% of the ticket price, less the deposit
  • If the booking is cancelled more than 28 days but less than 56 days prior to your Event date we will refund 75% of the ticket price, less the deposit
  • If the booking is cancelled more than 14 days but less than 28 days prior to your Event date we will refund 50% of the ticket price, less the deposit
  • If the booking is cancelled 14 days or less prior to your Event date no refund will be given

We may cancel a booking, or alternatively, arrange for the booking to be transferred to another Event if we deem that the date of the Event booked is no longer viable. In the event that the booking cannot be transferred to another Event, we will refund all payments made in relation to the booking.

3. Menu and Drinks Pre-orders, and Other Party Upgrades

There is a set menu for each Event, with a vegetarian option also advertised. An alternative special dietary menu for all other dietary requirements is available upon request. A surcharge may apply for kosher meals as these have to be purchased from an external supplier.

Menu choices, plus details of any special dietary requirements (including vegetarian) must be received no later than 10 days prior to your party date. If menu choices / special dietary requirements are not provided before this time, the set menu will be served. We cannot guarantee that changes to menu choices or special dietary requirements can be accommodated after this deadline, but will endeavour to accommodate any late menu requests where reasonably possible.

The party organiser is responsible for informing us of any specific dietary requirements (including vegetarian) or allergies. Any and all of the products on the set menu may contain nut derivatives and other allergic reaction causing products. We, therefore, accept no responsibility whatsoever for any and all allergic reactions howsoever caused. It is the party organiser’s sole responsibility to check whether the guests have any allergies, to inform us if this is the case and to make alternative dietary arrangements.

We reserve the right to make changes to the advertised menu in the event of shortages in the supply of particular items, and will endeavour to ensure any substitutions are to an equivalent standard or better.

All drink and upgrade prices are shown inclusive of VAT which is calculated at the rate of 20%, and are subject to change should the VAT rate change.

When pre-ordering drinks, drink vouchers, drink packages, or any other party upgrade, full payment must be received at least two weeks prior to the Event. We will make every effort to accommodate any orders placed after this time, but cannot guarantee this will be possible.

Should you wish to order the unlimited drinks wristband, these must be purchased for all guests in your booking. Our spirit add-on voucher can only be bought in conjunction with the unlimited drinks wristband, but the spirit add-on voucher does not need to be purchased for the entire party booking.

Unlimited drinks packages, drinks vouchers and spirit add-on voucher cannot be purchased at an Event.

Any drinks vouchers purchased are non-refundable after the Event, cannot be exchanged for cash at the Event, and are only valid for the year as stated on the drinks voucher.

At an Event, should you have any queries or issues regarding your drinks pre-order, this must be brought to the attention of a member of our staff at the Event, as any issues not raised on the evening cannot be dealt with after the Event. We advise you take your beverage invoice as proof of purchase on the evening.

We operate a strict alcohol policy and will not serve alcohol to anyone under the age of 18. We reserve the right to request to see an official form of identification for anyone we believe to be under the age of 18. If no identification is provided, we reserve the right to remove said person from the premises if we believe they are consuming alcohol.

You or your guests may not, under any circumstances, bring your own beverages to the Event.

It is against our licence to allow alcoholic beverages to be taken off the premises.

4. Events outside our control 

We will not be liable or responsible nor accept any liability for any failure to perform, or delay in performance of, any of our obligations under this agreement if such failure or delay is caused by an act or event beyond our reasonable control including but not limited to civil war, riot, revolution, act(s) of terrorism, sabotage, storm, earthquake, flood, fire, explosion, lockouts, power failure, industrial disputes or strikes, act(s) of government or local authority, loss of liquor licence, adverse weather conditions or by any other cause not within our reasonable control.

5. Miscellaneous

We will make all reasonable endeavours to honour commitments but reserve the right to amend or alter all or part of the Event package (as described on our website or in our Event brochure) to at least an equivalent standard.

While we have taken all reasonable steps to ensure that the information contained in our Event brochure, on our website and within all advertisements is accurate, we reserve the right, without accepting any liability, to amend or alter all or part of the package in the event of an error or omission. The images of the Events contained in our Event brochure are for illustrative purposes only.

We reserve the right to refuse admission, and/or to remove from an Event, any person due to that person:

  • Acting in an improper or disorderly manner or whose condition in the opinion of our staff interferes, or is likely to interfere with, the enjoyment of the function by other participants.
  • Bringing or using dangerous, illegal or hazardous items on the premises
  • Bringing their own food or drinks to the premises without our prior permission
  • Not adhering to the appropriate dress code for the Event, as published within the Event brochure and on party tickets.
  • We will not accept any responsibility, or be held liable, for anyone prevented from entering the Event, or asked to leave the Event, due to conduct detailed in this clause 5.
  • We reserve the right to review these terms and conditions from time to time to reflect changes in relevant laws and regulatory requirements.

If you wish to contact us in writing, make any complaints, or if any clause in these terms and conditions requires you to give us notice in writing you can send this to us by e-mail, by hand, or by pre-paid post to Smart (Group) Limited, Unit 10 Bermondsey Trading Estate, 235 Rotherhithe New Road, London SE16 3LL or alternatively at christmas@smartgroupltd.co.uk. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by pre-paid post to the address you provide to us when you make the booking for the Event.

6. General liability

All guests attending the Event, and any organisation said guest may be attending with, will be liable for any loss or damage to our property (including items hired by us) or injury to any person (including our staff) arising from their conduct at an Event, and once these terms and conditions become binding pursuant to clause 1, you shall indemnify us against any such loss or liability.

We do not accept any responsibility for loss or damage to any vehicles whilst on our premises.

7. Our liability

We shall not be liable to you or any third party in:

  • contract;
  • tort (including negligence and breach of statutory duty); or
  • otherwise for (i) economic loss of any kind whatsoever, (ii) loss of profit, (iii) loss of business contracts, (iv) loss of revenues or anticipated profit, (v) loss of savings, (vi) damage to reputation or goodwill, (vii) special loss, (viii) indirect, incidental or exemplary loss, (ix) consequential loss or damage, or (x) unforeseeable loss.
  • We shall not be liable to you or any third party for any loss to the extent that loss is caused wholly or partly by breach of any of these terms and conditions by you including any breach caused by a third party.
  • Nothing in this clause 7 excludes or limits our liability for death or personal injury caused by our negligence or fraud or fraudulent misrepresentation.
  • Except as expressly stated in these terms and conditions, we do not give any representation, warranties or undertakings in relation to the Events. Any representation, condition or warranty which might be implied or incorporated into these terms and conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law.

8. Legal Matters

We may transfer our rights and obligations under these terms and conditions to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms and conditions.

This contract is between you and us, no other person shall have the right to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These terms and conditions and any contract between you and us are governed by English Law and shall be governed and interpreted in accordance with the law of England and Wales. In the unlikely event of a dispute (including non-contractual disputes and claims), the parties shall submit to the exclusive jurisdiction of the courts of England and Wales.

Dates and timings published are subject to licensing approval.

OFFERS AND COMPETITIONS TERMS AND CONDITIONS

LOYAL18: LOYALTY OFFER 2018

  • This offer is valid on new bookings for tickets for a 2018 Christmas Party confirmed (deposit paid) before 5pm on 25th May 2018. It does not apply to any bookings confirmed, or additional tickets added to a booking, after this date.
  • The party organiser must quote “LOYAL 18” at the time of making a provisional booking in order to qualify for this offer. We regret we are not able to apply this offer retrospectively after a booking has been confirmed.
  • A minimum of 10 tickets applies to make a booking under this offer.
  • Discounts vary between 5-15%, depending on the party date chosen. We reserve the right not to apply any discount to certain party dates.
  • This offer is only available for customers who have booked a Christmas Party with us in three different previous years.
  • This offer includes 1 free glass of sparkling wine per ticket booked under this offer. Vouchers will be sent to the party organiser prior to the Christmas party, to be exchanged at the Christmas party.
  • This offer is subject to availability, non-negotiable, non-transferable and non-refundable. This offer cannot be combined with any other offers or discounts.
  • All bookings are subject to our standard Terms & Conditions for Shared Christmas Parties.

CLUB18: LOYALTY OFFER 2018

  • This offer is valid on new bookings for tickets for a 2018 Christmas Party confirmed (deposit paid) before 5pm on 25th May 2018. It does not apply to any bookings confirmed, or additional tickets added to a booking, after this date.
  • The party organiser must quote “CLUB 18” at the time of making a provisional booking in order to qualify for this offer. We regret we are not able to apply this offer retrospectively after a booking has been confirmed.
  • A minimum of 10 tickets applies to make a booking under this offer.
  • Discounts vary between 5-15%, depending on the party date chosen. We reserve the right not to apply any discount to certain party dates.
  • This offer is only available for customers who have booked their first Christmas Party with us in our 2017 season.
  • This offer is subject to availability, non-negotiable, non-transferable and non-refundable. This offer cannot be combined with any other offers or discounts.
  • All bookings are subject to our standard Terms & Conditions for Shared Christmas Parties.

EARLY18: EARLY BIRD 2018 - RECEIVE UP TO 15% OFF

  • This offer is valid on new bookings for tickets for a 2018 Christmas Party confirmed (deposit paid) before 5pm on 1st June 2018. It does not apply to any bookings confirmed, or additional tickets added to a booking, after this date.
  • The party organiser must quote “EARLY 18” at the time of making a provisional booking in order to qualify for this offer. We regret we are not able to apply this offer retrospectively after a booking has been confirmed.
  • A minimum of 10 tickets applies to make a booking under this offer.
  • Discounts vary between 5-15%, depending on the party date chosen. We reserve the right not to apply any discount to certain party dates.
  • This offer is subject to availability, non-negotiable, non-transferable and non-refundable. This offer cannot be combined with any other offers or discounts.
  • All bookings are subject to our standard Terms & Conditions for Shared Christmas Parties.

SCRATCH CARDS 2018 - RECEIVE UP TO 15% OFF & PRIZES

  • You can only claim a prize if You are the owner of a winning scratch card
  • If you have found a winning symbol you may claim one of the following correlating prizes: x 3 mini bottles of Jägermeister / Christmas Pudding / £20 Voucher for Selfridges and Up to 15% of your party
  • Our up to 15% offer is valid on new bookings for tickets for a 2018 Christmas Party confirmed (deposit paid) before 5pm on 30th June 2018. It does not apply to any bookings confirmed, or additional tickets added to a booking, after this date.
  • The party organiser must of received a scratch card at the time of making a provisional booking in order to qualify for this offer. We regret we are not able to apply this offer retrospectively after a booking has been confirmed.
  • A minimum of 10 tickets applies to make a booking under this offer.
  • Discounts vary between 5-15%, depending on the party date chosen. We reserve the right not to apply any discount to certain party dates.
  • This offer is subject to availability, non-negotiable, non-transferable and non-refundable. This offer cannot be combined with any other offers or discounts.
  • All bookings are subject to our standard Terms & Conditions for Shared Christmas Parties.

NHS18: BIRTHDAY OFFER 2018

  • This offer is valid on new bookings for tickets for a 2018 Christmas Party confirmed (deposit paid) before 5pm on Friday 6th July 2018. It does not apply to any bookings confirmed, or additional tickets added to a booking, after this date.
  • The party organiser must quote “NHS18” at the time of making a provisional booking in order to qualify for this offer. We regret we are not able to apply this offer retrospectively after a booking has been confirmed.
  • A minimum of 10 tickets applies to make a booking under this offer.
  • This offer is only available for customers who have booked their first Christmas Party with us in our 2018 season.
  • This offer is subject to availability, non-negotiable, non-transferable and non-refundable. This offer cannot be combined with any other offers or discounts.
  • All bookings are subject to our standard Terms & Conditions for Shared Christmas Parties.

NHS10: 10% OFF FOR NHS STAFF

  • This offer is valid on new bookings for tickets for a 2018 shared Christmas Party, not including Cutty Sark 
  • The party organiser must quote “NHS10” at the time of making a provisional booking in order to qualify for this offer. We regret we are not able to apply this offer retrospectively after a booking has been confirmed.
  • This offer is only available for customers who have booked their first Christmas Party with us in our 2018 season.
  • This offer is subject to availability, non-negotiable, non-transferable and non-refundable. This offer cannot be combined with any other offers or discounts.
  • All bookings are subject to our standard Terms & Conditions for Shared Christmas Parties.

NYELOYAL18: RECEIVE 10% OFF

  • This offer is valid on new bookings for tickets for New Year’s Eve Christmas Party 2018 confirmed (deposit paid) before 5pm on 31st August 2018. It does not apply to any bookings confirmed, or additional tickets added to a booking, after this date.
  • The party organiser must quote “NYELOYAL18” at the time of making a provisional booking in order to qualify for this offer. We regret we are not able to apply this offer retrospectively after a booking has been confirmed.
  • A minimum of 1 ticket applies to make a booking under this offer.
  • The discount 10% of ticket price. We reserve the right not to apply any discount to certain party dates.
  • This offer is subject to availability, non-negotiable, non-transferable and non-refundable. This offer cannot be combined with any other offers or discounts.
  • All bookings are subject to our standard Terms & Conditions for Shared Christmas Parties.

NYECOMP18 – TIME OUT COMPETITION ENTRANTS 2017 10% OFF

  • This offer is valid on new bookings for tickets for New Year’s Eve Christmas Party 2018 confirmed (deposit paid) before 5pm on 31st August 2018. It does not apply to any bookings confirmed, or additional tickets added to a booking, after this date.
  • The party organiser must quote “NYECOMP18” at the time of making a provisional booking in order to qualify for this offer. We regret we are not able to apply this offer retrospectively after a booking has been confirmed.
  • A minimum of 1 ticket applies to make a booking under this offer.
  • The discount 10% of ticket price. We reserve the right not to apply any discount to certain party dates.
  • This offer is subject to availability, non-negotiable, non-transferable and non-refundable. This offer cannot be combined with any other offers or discounts.
  • All bookings are subject to our standard Terms & Conditions for Shared Christmas Parties.

NYELOYAL18: RECEIVE 10% OFF

  • This offer is valid on new bookings for tickets for New Year’s Eve Christmas Party 2018 confirmed (deposit paid) before 5pm on 31st August 2018. It does not apply to any bookings confirmed, or additional tickets added to a booking, after this date.
  • The party organiser must quote “NYELOYAL18” at the time of making a provisional booking in order to qualify for this offer. We regret we are not able to apply this offer retrospectively after a booking has been confirmed.
  • A minimum of 1 ticket applies to make a booking under this offer.
  • The discount 10% of ticket price. We reserve the right not to apply any discount to certain party dates.
  • This offer is subject to availability, non-negotiable, non-transferable and non-refundable. This offer cannot be combined with any other offers or discounts.
  • All bookings are subject to our standard Terms & Conditions for Shared Christmas Parties.

HRLOYAL: RECEIVE 10% OFF

  • This offer is valid on new bookings for tickets for Hospitality Rocks 2018 confirmed (deposit paid) before 5pm on 31st August 2018. It does not apply to any bookings confirmed, or additional tickets added to a booking, after this date.
  • The party organiser must quote “HRLOYAL” at the time of making a provisional booking in order to qualify for this offer. We regret we are not able to apply this offer retrospectively after a booking has been confirmed.
  • A minimum of 8 tickets applies to make a booking under this offer.
  • The discount 10% of ticket price. We reserve the right not to apply any discount to certain party dates.
  • This offer is subject to availability, non-negotiable, non-transferable and non-refundable. This offer cannot be combined with any other offers or discounts.
  • All bookings are subject to our standard Terms & Conditions for Shared Christmas Parties.

BGF18: BOOKER GOES FREE

  • This offer is valid on new bookings for tickets for a 2018 shared Christmas Party, excluding Cutty Sark, confirmed (deposit paid) before 5pm on 31st August 2018. It does not apply to any bookings confirmed, or additional tickets added to a booking, after this date.
  • The party organiser must quote “BGF18” at the time of making a provisional booking in order to qualify for this offer. We regret we are not able to apply this offer retrospectively after a booking has been confirmed.
  • For a table of ten booked, the booker goes free. One free place will also be awarded for each additional table of ten booked.
  • A minimum of 10 tickets applies to make a booking under this offer.
  • This offer is subject to availability, non-negotiable, non-transferable and non-refundable. This offer cannot be combined with any other offers or discounts.
  • All bookings are subject to our standard Terms & Conditions for Shared Christmas Parties.

SHOP18: £30 VOUCHER EVERY TABLE OF 10 BOOKED

  • This offer is valid on new bookings for tickets for a 2018 shared Christmas Party, confirmed (deposit paid) before 5pm on 31st October 2018. It does not apply to any bookings confirmed, or additional tickets added to a booking, after this date.
  • The party organiser must quote “SHOP18” at the time of making a provisional booking in order to qualify for this offer. We regret we are not able to apply this offer retrospectively after a booking has been confirmed.
  • For a table of ten booked, you will receive a £30 voucher for wither Selfridges or John Lewis. 
  • A minimum of 10 tickets applies to make a booking under this offer.
  • This offer is subject to availability, non-negotiable, non-transferable and non-refundable. This offer cannot be combined with any other offers or discounts.
  • All bookings are subject to our standard Terms & Conditions for Shared Christmas Parties.