Moving Venue: Event Planner

Acting as the primary client partner, you will bring each brief to life with flair and precision, curating memorable experiences while driving strong commercial outcomes. In this fast-paced, client-facing environment, you will build lasting relationships, identify opportunities to enhance and elevate each event, and maximise revenue through thoughtful, strategic upselling while carefully protecting margin.

You will also play a crucial role behind the scenes, producing detailed and accurate event documentation that ensures seamless execution. While the Operations Manager leads on-the-day delivery, you remain the strategic lead for the client, guiding decisions, maintaining momentum, and ensuring every element aligns both creatively and commercially. This is an opportunity for someone who thrives on ownership, enjoys building relationships, and is motivated to deliver events that are as profitable as they are unforgettable.

Client Relationship Management

•​Act as the main client contact from confirmation through to event completion

•​Establish detailed client requirements and translate briefs into tailored event solutions

•​Conduct tastings, planning meetings and venue site visits

•​Advise confidently on food, beverage, staffing and production options

•​Build long-term relationships to drive repeat business

Revenue Growth & Upselling

A core part of this role is driving increased event value after confirmation.

You will:

•​Identify and secure upselling opportunities across menus, beverages, staffing and event enhancements

•​Recommend premium upgrades and experiential additions

•​Increase average event spend through intelligent client guidance

•​Monitor budgets and protect agreed margins

•​Demonstrate strong commercial awareness throughout the planning process

Success is measured not only by smooth delivery, but by revenue growth and profitability.

Event Planning & Coordination

•​Produce high-quality, comprehensive event sheets and function documentation

•​Liaise with kitchen, operations and external suppliers

•​Lead internal pre-event briefings

•​Ensure accurate and timely communication across departments

•​Manage timelines, logistics and production requirements

Attention to detail and accuracy are essential to ensure flawless execution and margin protection.

Event Delivery

•​Attend events in a client-facing capacity

•​Manage client expectations on the day

•​Remain calm and solutions-focused in live environments

Operational ownership on-site sits with the Operations Manager. The Planner maintains client continuity and commercial oversight.

Innovation & Product Awareness

•​Maintain up-to-date knowledge of current food trends and market expectations

•​Identify opportunities to enhance product offerings

•​Contribute ideas that elevate the wider portfolio

•​Minimum 2+ years’ experience in event planning within event catering or hospitality environments

•​Proven client-facing experience managing events from confirmation through to delivery

•​Demonstrable experience in upselling and increasing event revenue

•​Strong understanding of event catering operations and delivery

•​Experience managing multiple events simultaneously

•​Excellent organisational skills and high attention to detail

•​Confident communicator with strong interpersonal skills

•​Commercially aware with understanding of margin and cost control

•​Calm under pressure and adaptable in live event environments

•​Flexible approach including occasional evening and weekend work

If you’re passionate about events, love building relationships, and want to be part of a team that delivers exceptional experiences — we’d love to hear from you.

Please submit your CV and a short introduction outlining why you’d be a great fit to talent@smartgroupltd.co.uk